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Content tagged with: experience

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The Digital Savvy Customer

A report by consumer and media research company, Scarborough Research has revealed that nearly 6 per cent of the US population are leading edge consumers.

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Experience & Service Economy Trends

Two years ago Chris Voss of the London Business School gave a talk on the emerging experience economy. Now he has credited Foviance with understanding the lessons of its findings. Have the trends he pinpointed progressed?

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Financial Services Focus On Experience

Two leading players in the online world have joined forces to launch a new service - Experience Excellence - that centres on customer experience solutions...

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User Experience Consultancy Pitches Up

Clearleft, a Brighton-based web consultancy led by three respected industry experts specialising in user-focused design, accessibility and web standards, launched on 19 September with a public sector focus...

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Brands In The New Consumer Era

The way software mediates between us and the information we use has paved the way for a new consumer mindset. Luckily, notes Michael Nutley, interactive media is also the principal delivery platform for the added value customers are expecting...

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