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Content tagged with: customer
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Enabling next generation, consistent multi-touchpoint customer engagement across New Media channels
Engagement with customers is becoming more and more fragmented across multiple touchpoints. During a normal day, consumers typically interact with a broad range of media, from radio, TV and newspapers, to digital interaction channels such as websites, mobile web on our phones and PDAs, set-top iTV boxes and gaming platforms, as well as social media such as Facebook and Twitter.
moreTelcos Customer Service In Slow Lane
There's little to rejoice in when it comes to the customer service provided by UK telecoms companies, as new research from Transversal shows a dearth of innovation in the sector and finds online customers waiting up to 52 hours for email response...
moreFinancial Services Focus On Experience
Two leading players in the online world have joined forces to launch a new service - Experience Excellence - that centres on customer experience solutions...
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