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Customer service must keep a place for paper

Research shows a third of businesses are filing away and ignoring customer queries that arrive on paper. Charlotte Marshall, Managing Director of Iron Mountain in the UK, wants to examine this problem and why the integration of paper and automated customer service management is such an issue for businesses today. By Charlotte Marshall.


The time has finally come to unleash mobile ecommerce

Every year is expected to be ‘the year of mobile e-commerce’ and yet it never is! However, with Branding Brand predicting that more than 53% of visits to the top 500 e-tailers in 2014 will be from smartphones, we think it will be an important year for m-commerce. This comes after research carried out by the IMRG and Capgemini shows that in 2013 the UK spent £91bn in online sales, with sales via mobile devices increasing 138% from 2012. By Lee Cash.


Inattention a threat as mobile ad spend rockets

UK digital ad spend rose 15 per cent year-on-year during 2013 with mobile a key focus, according to new data. But as multiscreening becomes a cultural norm, advertisers face a stiff challenge for consumers’ attention, experts warn. By Chris Lee.


Related Articles

Cr8net is back

When: April 24th, 2013 08:00 to 18:00
Price: £175.00
Reduced to £275.00 if you are eligible for a discount.
Bookmark this article with: Delicious Digg StumbleUpon

Cr8net is a one-day conference for the creative industries, bringing together industry practitioners, policy makers and businesses. This year, Cr8net will be held at the innovative Village Underground (in ‘Tech City’) on 24th April 2013.

One of the keynote speakers will be Ed Vaizey MP (Minister for Culture, Communications and Creative Industries) who will be joined by Alison Wenham (CEO, Association of Independent Music) and Eze Vidra (Head of Google Campus) amongst others. Cr8net delegates come from across the country and some from further afield. Cr8net is now an essential date in the diary for a creative and cultural ‘state of the industry’ discussion.

Confirmed speakers so far include:

- Ed Vaizey MP (Minister for Culture, Communications and Creative Industries)

- Eze Vidra (Google, Head of ‘Campus’)

- Alison Wenham (CEO, Association of Independent Music)

- Charlotte Higgins (Chief Arts Writer, The Guardian)

- Pauline Tambling (CEO, Creative and Cultural Skills)

- Rashid Kasirye (Founder of LinkUp TV)

- David Parrish (Author of ‘T-Shirts and Suits: A Guide to the Business of Creativity’)

- Andrew Senior (Creative economy expert)

- Mary-Alice Stack (Director, ArtCo/Arts Council England)

- Fabio Santos (Artistic Director, Phakarma)

- Nancy Groves (The Guardian Culture Professionals Network)

- Charmaine Hayden (Founder, Face 4 Music/ graduate of CIDA’s Digital Women’s Club)

- Frances Brindle (Director, Strategic Marketing and Communications, British Library)

“Cr8net is our flagship yearly conference which we have crafted to suit CEO’s, Politicians, Directors, Senior Management, and all decision makers in the Creative Industries” Toks Majek-Akisanya, CEO, CIDA

Cr8net is the brainchild of CIDA, the Cultural Industries Development Agency, the leading specialist support organisation for the grassroots creative and cultural sector in London.

Tickets are on sale now, and the Early Bird ticket price is just £175 (full price £275) - get yours now! There are also a range of special priced tickets available for 2013.

You can book your ticket by visiting the Cr8net website, emailing or by calling 020 7247 4710.

Tweet: Have a look at @cr8net - a creative industries panel event featuring @edvaizey, @GdnCulturePros and @britishlibrary



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