9 out of 10 people feel that the new EU cookie directive is a positive step for consumers, according to the latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG. By Derek Eccleston.
moreThe 12 month lead-in period for the new cookies law, which means businesses have to gain user permission before accessing personal information, is nearly up. Organisations must carry out their own assessments of how they use cookies and then tailor a solution to that use and their customers. The law demands business to be fully compliant by 26 May. By Kim Walker.
moreA recent study has demonstrated that worldwide the delivery of marketing emails fell sharply in the second half of 2011. With smarter filtering, increased email volumes and deteriorating sender reputations, just how can email marketers successfully vie for attention? New Media Knowledge spoke to Return Path for the answer. By Chris Lee.
morePodcasting is becoming an attractive business proposition, both as a revenue-generator and a medium to promote existing businesses. Cynthia O'Murchu reports. more
Andrew Robinson, managing director of email marketing company Lyris UK, offers his advice to organisations wanting to expand the number of permission-based contacts receiving their marketing communications. more
Client service can outweigh technical expertise when it comes to winning and retaining business. So what is the secret to a good client relationship, asks Nigel Temple... more
How media producers can best protect, control and exploit their creative and intellectual assets in a multi-platform world. more
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