Latest Articles

The Community Glue

Penny Power, Founder of Ecademy, looks at Community Managers and what they can do to help their Social network survive.

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More Everything - The Ofcom 2008 Report

UK consumers are spending more time on communications than ever before but paying less for the privilege, according to UK telecoms watchdog, Ofcom.

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Parents Fear For Networked Kids

Internet experts have called on social network sites to do more to protect children as a survey reveals that three-quarters (72 per cent) of parents spy on their children.

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• Brief Encounter: Richard Mower, PocketSurfer
• Approaching the Crossover
• The Cleverest Thing That Never Existed
• Book Review: Bringing Nothing to the Party
• Marketers Cautious Over Social Media Spend
• Brief encounter: Steve Pammenter, MD, WhiteLabelDating.com
• Business Sites Handicapping SEO

Related Events

Building Communities & Networks Online: The Clinic (NMK)

When: May 24th, 2007
Location: TBC Central London
Price: £165.00 Reduced to £115.00 if you are eligible for a discount.

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Building Communities & Networks Online - Level 1 (NMK)

When: April 26th, 2007
Location: The Space London - 57-61 Mortimer Street, W1W8HS
Price: £250.00 Reduced to £200.00 if you are eligible for a discount.

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Children Online (NMK)

When: April 17th, 2007
Location: Room C1:04, 1st Floor, University of Westminster, 115 New Cavendish Street, London, W1W6UW
Price: £85.00 Reduced to £55.00 if you are eligible for a discount.

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Online Traffic Optimisation Conference

When: February 21st, 2007
Location: Central London
Price: Reduced to £0.00 if you are eligible for a discount.

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Building Communities & Networks Online - Level 2 (NMK)

When: November 2nd, 2006
Location: Copland Building, University of Westminster, 115 New Cavendish Street, London W1W 6UW.
Price: £300.00 Reduced to £250.00 if you are eligible for a discount.

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• Better Moderation Seminar

  The seminar will be structured to provide three formal sessions covering key aspects of the topic followed by a less formal ‘clinic’ session in which attendees can ask about issues that are affecting or might affect their own community and user-generated content sites. We’ve drawn together three experts in online communities to provide the best information available on the topic. more

• Children Online

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• UK Online Ads Soar

  Internet advertising spends in the UK rose over £2mn in 2006 - representing an increase of 41.2 per cent as brands move their marketing budgets online. more

Managing Online Communities (NMK)

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Learn to build, manage and grow online communities in one day. This one-day course will give new media professionals a thorough introduction to the business and practice of running an online community. The tutor is Lizzie Jackson, Editor, Communities at the BBC. She will take the class through the major issues, challenges and opportunities in managing an online community.

This course is now full. For details on the next Managing Online Communities course and on our new Advanced Managing Online Communities workshop please contact hannah.weimers@nmk.co.uk

Learn to build, manage and grow online communities in one day.

This one-day course will give new media professionals a thorough introduction to the business and practice of running an online community.

The course is presented in association with Emint (www.e-mint.org.uk), the network of virtual community professionals. The tutor is Lizzie Jackson, Editor, Communities at the BBC. She will take the class through the major issues, challenges and opportunities in managing an online community.

Course Leaders

Tutor: Lizzie Jackson, Editor, Communities, BBCi

Programme

Coffee and convene

Introduction and Definitions

• What is an online community?
• You already have community!
• Examination of any existing dialogue with customers
• Online 'gathering places' are a natural extension of that
• What are message boards, live chats and chatrooms and how are they different from each other?

What might your organisation get out of Community?

• CRM
• Return visits
• Analysis of your 'people'
• Content! (user-content)
• A more equal relationship
• Ideas and customer feedback
• Development 'Partners' - the community helps shape the organisation?

How to Build a Community

• Start simple - Newsletters, Email in and publish html pages, voting
• Getting a dialogue going and building a relationship - what shall we talk about?
• Building a member centre/linking the discussion areas to the rest of your site
• Message boards - when to begin to bother with the big stuff/expense/moderation

Meet the Community Managers

In the afternoon, Lizzie will be joined by experienced online community professionals, who will answer your questions about the challenges and responsibilities of managing an online community.

Lunch: Lunch is provided with this course.

Testimonials

"Excellent overview of key issues"

"I host forums for clients and consult on forums to others, so this was all very excellent and useful info."

"Stimulating debate, useful examples and good insights."

"Very good subject knowledge from tutor and guests. All pitched at right level."

"Business and personal - gained an excellent knowledge of what the on-line community world is all about - lots of ideas and benefits to take back to work."

"Didn't know about the subject area at all beforehand and thought it was a great introduction, particularly the workshop. Very open and yet well structured."

"Looking at actual examples together was productive, because it was both critical and imaginative, bringing in the expertise of participants with the tutors."

Participants

Companies that have previously attended Managing Online Communities include:
BBC
Berrycroft Computer Services
Beyond Bricks
COI Communications
Centre for Scientific Enterprise
Dowcarter
DVisions
Grey Interactive
Hey Moscow
Icon Medialab
Internova UK Limited
Jubilee Debt Campaign
Just Customer Communication
Learn.co.uk
Millennium Commission
Narrateo
NESTA
NOW - Network of the World
OneWorld International
OpenDemocracy
Panlogic
Paramount Comedy
Pausoka S.A.
Quantum Business Media
Realdo Limited
RM plc
Roffey Park Institute Limited
Shell International
Simulacra Media
Sony Computer Entertainment
Student UK
Surrey Drug Action Team
Tenten Digital
The College of Law
Ultralab
Unilever Plc
University of Bath
University of Exeter
Wales Digital College
Wolff Olins

Please note: Bookings made within three days of this course require credit card payment. Many thanks.