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Customer service must keep a place for paper

Research shows a third of businesses are filing away and ignoring customer queries that arrive on paper. Charlotte Marshall, Managing Director of Iron Mountain in the UK, wants to examine this problem and why the integration of paper and automated customer service management is such an issue for businesses today. By Charlotte Marshall.

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The time has finally come to unleash mobile ecommerce

Every year is expected to be ‘the year of mobile e-commerce’ and yet it never is! However, with Branding Brand predicting that more than 53% of visits to the top 500 e-tailers in 2014 will be from smartphones, we think it will be an important year for m-commerce. This comes after research carried out by the IMRG and Capgemini shows that in 2013 the UK spent £91bn in online sales, with sales via mobile devices increasing 138% from 2012. By Lee Cash.

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Inattention a threat as mobile ad spend rockets

UK digital ad spend rose 15 per cent year-on-year during 2013 with mobile a key focus, according to new data. But as multiscreening becomes a cultural norm, advertisers face a stiff challenge for consumers’ attention, experts warn. By Chris Lee.

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Join the debate on smartphones

By: NMK Created on: October 17th, 2009
Bookmark this article with: Delicious Digg StumbleUpon

Smartphones have been calling the attention of the media these last weeks. Join the debate and let the NMK members know your opinion.

Smartphones have been calling the attention of the media these last weeks. The Economist has discussed the expansion of sales of smartphones, in spite of the recession. Access to applications such as Facebook and Twitter are motivating people to invest in more sophisticated mobile devices. The UK police force is also gradually expanding its use of smartphones, in order to increase the efficiency of its professionals and permit officers to access databases at any place, reveals a report from BBC News. It is a matter of fact that there is a big space for creation of applications and marketing campaigns using these new mobile platforms, which are changing the urban landscape.

Associated to GPS technology, smartphones may offer a unique opportunity for creating new forms of exploring localities and integrating the virtual world in our face-to-face encounters. Indeed, they are fostering the emergence of a seamless social experience between online and offline conversations. Media companies are occupying this virtual space with news services of all sorts. The social network applications also foster the impression that these mobile devices are a must.

Read on The Economist: The boom in smartphones

Read on BBC: Police forces adopt smartphones 

 

 

 

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