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Bing attracting advertisers as ad spend far outstrips Google

Ad spend on Microsoft’s Bing search engine grew at twice the rate of spending on arch rival Google in the first quarter of 2014, according to a new report. New Media Knowledge crunched the numbers. By Chris Lee.


How to raise sales through Web psychology: Interview with Nathalie Nahai

Understanding the role of psychology is key to selling online, according to Web Psychologist Nathalie Nahai. Ahead of her speech at the Chinwag Psych Conference in May, New Media Knowledge caught up with her to hear her top tips. By Chris Lee.


Customer service must keep a place for paper

Research shows a third of businesses are filing away and ignoring customer queries that arrive on paper. Charlotte Marshall, Managing Director of Iron Mountain in the UK, wants to examine this problem and why the integration of paper and automated customer service management is such an issue for businesses today. By Charlotte Marshall.


Related Articles

NMK Podcast - Episode 13 - dotCommerce

Filed under: All Articles > In Practice
By: NMK Created on: July 30th, 2009
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Web consultancy dotCommerce’s recent study of the UK’s leading retailers found widespread neglect when including added-value content and other features that would encourage repeat visits, high transaction values and ongoing brand loyalty.

New Media Knowledge speaks to Simon Bird, technical director at dotCommerce, about the survey’s findings and gets some e-commerce best practice tips.


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