Blinkety Blink
Personalisation was always one of the key promises of the Internet. It underpinned everything from online advertising to media but, like so many other aspects, it never really happened the way it was supposed to. However, in our curious current back-to-the-future world, personalisation is once again big news, says Michael Nutley from NMA.
Personalisation was always one of the key promises of the Internet. It underpinned everything from online advertising to media but, like so many other aspects, it never really happened the way it was supposed to. However, in our curious current back-to-the-future world, personalisation is once again big news.
And all set to become bigger, thanks to the efforts of a San
Francisco search start-up called Blinkx.
Co-founder Kathy Rittweger has been all over the media just
recently, getting everyone excited about a number of features of
the Blinkx product. Much of the coverage has concentrated on the
fact that Blinkx searches the Internet and your hard disk at the
same time, beating the likes of MSN and Google to that
particular punch. It also searches blogs, which is an exciting
step towards the media mainstream for that sector. But the
really exciting thing about Blinkx is that it doesn't use
search terms. What you see on screen forms the basis for the
search. And as you scroll down, the search parameters change. So
what you get is search personalised for you by relevance to what
you're doing, rather than by location, which is what all the
other search engines are pursuing.
This isn't new, of course. It's been pointed out to me
that both Connextra and Autonomy had similar products a while
back (the other co-founder of Blinkx in fact once worked for
Autonomy). But with Blinkx it feels like an idea whose time has
come.
One reason is the lack of any kind of brand loyalty in the
search market. In the pre-Google world, search was a complicated
market, and which search engine you used was a common topic of
conversation. Google was so much better than everything else it
swept the competition away without the need for marketing. Since
then the received wisdom has been that the investment in
technology required to build a better search engine would be so
great that only the likes of Microsoft, Yahoo! and Google could
accomplish it. But there was always a chance that, while the big
players were looking the other way, another two guys were
beavering away in a garage somewhere. They may just have broken
cover.
Another important factor is the rise of search marketing. The
IAB/PWC 2003 figures for online advertising published last week
show search accounted for 41% of all spending. But there's
also the fact that while use of the Internet now accounts for
around 10% to 12% of people's time spent consuming media, it
still only accounts for just over 2% of advertising spend.
Everyone says that gap will be filled, although they're a
lot less clear on what's going to fill it. One thing's
for certain, however, it ain't going to be filled by more
banners, buttons and pop-ups. Mass personalisation and targeting
of adverts, on the other hand, now there's a
thought.
This brings us face to face with the main reason the
personalisation promise was never fulfilled back in the days of
the boom: cost. After all, that's why the supermarket
loyalty schemes of the 1990s crashed and burned; they simply
couldn't afford to mine and use the data. But as Moore's
Law clicks on the economies are changing. It's no surprise
that the people who've embraced the targeting possibilities
inherent in new media most enthusiastically are the DM agencies.
Will their above-the-line counterparts do the same?
And will a small San Francisco start-up point the way towards
the next iteration of online advertising?
About the author: Michael Nutley is the editor of New Media Age
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Comments
ronnie said:
But will people find it easy to use? <p>I'm intrigued by Blinkx, and looking forward to trying it out. It's worth pointing out, though, that just because the technology is more advanced than current offerings, it doesn't follow that it will be widely adopted. I seem to remember that Autonomy launched a free, desktop application based on their technology a few years back, which was greeted with similar excitement in the media. Trouble was, it wasn't very good, and nobody used it. In my view, even the 'proper' version of Autonomy is extremely overrated. Undoubtedly impressive in a technical sense, when implemented (in the wrong context) it can be infuriating. I'm thinking in particular of the many Government and public sector websites that use Autonomy based search engines. Try looking for a particular report or piece of information, and chances are you'll be presented with an endless list of barely relevant memos, press releases and news reports gleaned from 'across the web' instead. The Google toolbar is generally far more effective, despite being technically simpler. (Autonomy is, furthermore, extremely expensive; a great number of tax pounds have presumably been spent to license its 'too clever for its own good' technology. You don't need a chainsaw to slice bread.)<br/></p>
Richard said:
But will people find it easy to use? <p>I think you?re missing the point here, you?re assuming that the only way to find what you?re looking for is by typing it into a box. I downloaded Blinkx a few hours ago and think it?s pretty neat as you can find what you?re looking for without actually having to type query in. From what I?ve seen, Autonomy?s not like your average search engine ? I was flicking through the website to see what they?re about and looks like they?ve got loads to shout about in the public sector, looks like they won a British Computer Society award for their work on the I-Bio project at the DTI which has got to mean something. Maybe there?s a different way of doing things, perhaps we don?t have to try and put our ideas in a box for much longer. <br/> <br/></p>
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